FixedFloat

I have been using it for some time and it works well for me.

FixedFloat has frozen 1500+ euros worth of bitcoin from me.

On August 5th I created the exchange order W4ES9H (attached screenshot). The order was marked as completed but the xmr was not paid out.

Support indicated that the order was blocked by the system and I should write to compliance@fixedfloat.com and provide proof of funding.

The Fixedfloat compliance team indicated that funds received from btc wallet 3GdtWyHMUAVkuAPQWCcv5c8tXaH8wHWNKy (coinbase) were reported as stolen and asked for proof in the form of screenshots. After I sent all the required screenshots (coinbase transaction ss, coinbase withdraw ss, bank statement) they asked for video proof as the screenshots are easy to modify.

The video was sent on August 6th at 6am GMT, and they have not released my funds until today. I have wroten emailsdaily, they always respond that they need more time to verify.

Again, the bitcoin was bought on Coinbase using Apple Pay and I provided all required information, including bank statement showing the money leaving the credit card. Also, the ‘problem’ transaction is about 190 euros but they blocked the whole exchange and are withholding 1500 euros in bitcoin from me.

At this point I believe I will not see my money again. Attached proof.

Should I receive my money I will update this thread.

https://ibb.co/SXTgZGj8 https://ibb.co/k2Rwz86s https://ibb.co/QvfL8g44 https://ibb.co/23WtxcyP https://ibb.co/sdY7Cd0J https://ibb.co/bMyNHz72

I sent funds (a US$ stablecoin) from a major CEX to FF and on to my Monero wallet. The overall rate (including the CEX fee and FF’s floating fee) was good, ending up within the candle for the day. Total transaction time took about 5 minutes. For me personally, very good service.

However, quite concerned about all the KYC issues people are allegedly facing. The whole point about Monero is privacy, so it would suck if FF requires KYC for people wanting to get some XMR.

tbh i haven’t experined any issue , it was faster than i’ve expected i did transers with both xmr and btc and havent experienced any issue if you are going with 500 usr oe less i think it is far better than any platform by means of speed

The good thing is that exchanges are fast. Other than that, you trade at your own risk

I don’t know what triggers KYC at FixedFloat, but it’s certainly very hard to do. I have exchanged close to a $1M volume since 2021 and had never once been asked to do KYC, and boy did I interact with eXch and other very high-risk platforms.

Sending $8000 at once to a custodial exchange is just begging to be made example of. Most comments here can be classified as a user error.

They blocked my exchange 4 months ago, asking for SoF. Oddly though, they had immediately transferred my coins to their own hot wallet and on to their other customers (a practice in violation of industry practices as well as FF’s own claims of fighting illegal activity).

After providing all details about the source of the coins, they refused the refund saying it was not enough to refund. Since I made the order on Trocador, I filed for a claim under the “Trocador guarantee”. After pressure from Trocador, Fixedfloat reached out to me to say they will refund if I agree to go through AML. I provided them 3 pieces of ID, photo, video, and audio according to their specific instructions showing the order number via camera on my screen, and also saying it in my voice.

They then refused my refund because I had placed a watermark with their name and the exact date on all these items so they wouldn’t be able to leak them so easily. They said this altered them and made them invalid and they would be unable to refund.

Still pressure from Trocador, they then reached out saying they had accepted all my KYC documents, but they now wanted to see my bank statement. Banks do not deal with crypto in my country and so my bank account is not even remotely connected to anything. Further, each of these demands from the very beginning was in violation of FF’s own ToS.

Had I provided them my bank statements I’m convinced they would find a new excuse to keep my funds. This is also evidenced by scores of other testimonials all over the internet. Only in my case, Trocador was also involved and is still denying my claim under their spurious “guarantee”.

I have used Fixedfloat a few times without issue.

I’ve used FixedFloat dozens of times for small amounts since 2023 with no issues. I wouldn’t trust them with large amounts though, given the other comments.

I have never had any problems using this service. Orders were fulfilled quickly.

I used fixefloat multiple times and never had an issue. I heard you might have issues if it does not pass their AML system. Since that’s not my case, as most of my coins were purchased on CEX many years ago, I still use them.

scammed by Fixedfloat! 8000+ EUR Do not use this service.

FixedFloat froze our funds for payment of a contributor to a DAO. We provided more and more information until the point where they wanted to forced submission of ID documents (Passport etc).

FixedFloat is many time accused of scamming users by freezing or stealing funds. I would not suggest anyone to use it.

Never had any KYC issues with this exchange. Fast and a lot cheaper compared to competitors.

I personally have only used it twice and had no problems. Everything went quickly and easily and at 0.5% it is much cheaper than other exchanges.

But you should be careful. I’ve read a lot that sometimes the order is blocked and a KYC check is necessary. This was not the case for me. Maybe that’s because I had a new address and wasn’t suspicious anywhere.

They freeze all your orders if you have interacted with exch.cx If you complete their kyc (which is difficult) they release the funds.