concomitant_exploration_9799

See my review for Fixedfloat. After a half-hearted attempt to nudge Fixedfloat to return my funds, Trocador just stopped responding to my emails. They are clearly not going to honor my claim under their "guarantee" even though Fixedfloat has clearly and unambiguously violated their own ToS in many ways in order to steal my funds for their own gain. Trocador is not legally registered anywhere, and is under absolutely no obligation to honor any word of the bold commitments they make on their website regarding their commercial partners. PLEASE LEARN FROM MY MISTAKE and keep your money out of the hands of these thieves and their criminal associates.

They blocked my exchange 4 months ago, asking for SoF. Oddly though, they had immediately transferred my coins to their own hot wallet and on to their other customers (a practice in violation of industry practices as well as FF's own claims of fighting illegal activity). After providing all details about the source of the coins, they refused the refund saying it was not enough to refund. Since I made the order on Trocador, I filed for a claim under the "Trocador guarantee". After pressure from Trocador, Fixedfloat reached out to me to say they will refund if I agree to go through AML. I provided them 3 pieces of ID, photo, video, and audio according to their specific instructions showing the order number via camera on my screen, and also saying it in my voice. They then refused my refund because I had placed a watermark with their name and the exact date on all these items so they wouldn't be able to leak them so easily. They said this altered them and made them invalid and they would be unable to refund. Still pressure from Trocador, they then reached out saying they had accepted all my KYC documents, but they now wanted to see my bank statement. Banks do not deal with crypto in my country and so my bank account is not even remotely connected to anything. Further, each of these demands from the very beginning was in violation of FF's own ToS. Had I provided them my bank statements I'm convinced they would find a new excuse to keep my funds. This is also evidenced by scores of other testimonials all over the internet. Only in my case, Trocador was also involved and is still denying my claim under their spurious "guarantee".