Possible hidden fees | Act with caution A user in the OrangeFren SimpleX group reported that Swapuz charged him an undisclosed hidden fee for a “high-risk” transfer. OrangeFren intervened and successfully negotiated a refund on the user’s behalf. Read this entry
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Swapuz

Swapuz

Swapuz is secure and anonymous cryptocurrency exchange, supporting DEFI, CEFI, and Web3 connection, with 1500+ digital assets available

Swapuz is an exchange service that accepts Monero and Bitcoin. It may request KYC during risk checks and has a score of 4/10. There are 30 user ratings averaging 4.2/5.

Compare rates Find the best rate across privacy-respecting exchanges.

Scores

4
Overall
Bad
32
Privacy
Bad
62
Trust
Good
lvl. 3/4
Shotgun KYC
May request KYC or block funds mid-flow, typically via AML checks, transaction limits, or liquidity partner rules. Refunds are subject to policies.
KYC Policy
Privacy 32 × 60% + Trust 62 × 40% = Overall 4/10
Learn about scores All attributes list

Terms of Service Review

Swapuz is a non-custodial crypto exchange operated by LLC Metachain. It relies on third-party liquidity providers, prohibits VPNs, and reserves the right to freeze funds for KYC verification.

VPN prohibition

Users are explicitly forbidden from using VPNs, proxies, or location-masking software to access the service.

Data sharing

Personal data and IP addresses are shared with third-party verification providers, business partners, and law enforcement upon request.

Indefinite refund holds

Refunds may be withheld indefinitely if funds are flagged for fraud or if third-party liquidity providers or law enforcement restrict the trading account.

Reviewed from swapuz.com/terms-of-use

ToS reviews are AI-generated and should be used as a reference only.

Events

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  1. Warning
    Ongoing since

    Possible hidden fees | Act with caution

    Read more

    A user in the OrangeFren SimpleX group reported that Swapuz charged him an undisclosed hidden fee for a “high-risk” transfer. OrangeFren intervened and successfully negotiated a refund on the user’s behalf.

    If the final amount you receive after a trade differs significantly from the quoted amount, we encourage you to contact the platform’s support team and inform us as well. For added protection, we highly recommend executing trades through an aggregator that offers a guarantee.

    Source
Listing edits (17)
  1. Listing edit

    Attribute removed

    Attribute "No KYC after AML check" was removed from Swapuz

  2. Listing edit

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    Attribute "Refunds may require KYC" was removed from Swapuz

  3. Listing edit

    Attribute added

    Attribute "May Freeze or Seize Funds " was added to Swapuz

  4. Listing edit

    Attribute added

    Attribute "Liquidity Provider may block funds" was added to Swapuz

  5. Listing edit

    Attribute added

    Attribute "May require KYC/SOF by policy/law" was added to Swapuz

  6. Listing edit

    Attribute added

    Attribute "KYC required for refund on AML flag" was added to Swapuz

  7. Listing edit

    Attribute added

    Attribute "Mobile app available" was added to Swapuz

  8. Listing edit

    Attribute added

    Attribute "Non-custodial protocol" was added to Swapuz

  9. Listing edit

    Attribute added

    Attribute "Hybrid Liquidity" was added to Swapuz

  10. Listing edit

    Attribute removed

    Attribute "Own liquidity" was removed from Swapuz

  11. Listing edit

    Currency update

    Removed currencies: LIGHTNING

  12. Listing edit

    Attribute added

    Attribute "Mature service" was added to Swapuz

  13. Listing edit

    Attribute added

    Attribute "No registration needed" was added to Swapuz

  15. Listing edit

    Attribute added

    Attribute "No KYC after AML check" was added to Swapuz

  16. Listing edit

    Attribute added

    Attribute "Refunds may require KYC" was added to Swapuz

  17. Listing edit

    Verification update

    Verification status changed from COMMUNITY_CONTRIBUTED to APPROVED

Learn about events

Evidence and Review History

How statuses work Our review process
Approved

Passed limited recent checks and met our approval threshold.

  • No review checks have been published yet
  • Last review May 31, 2024
  • Approved May 31, 2024
  • Operating since Jun 6, 2020
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Comments

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3.7
5
73%
4
10%
3
0%
2
0%
1
17%

AI Summary

Updated

Users appreciate the platform for fast, anonymous crypto swaps with responsive customer support and a clear interface. However, several reviewers report unexpected rate drops and extensive KYC document requests that cause severe delays for larger transactions.

  • fast transactions
  • responsive support
  • easy interface
  • kyc delays
  • hidden fees
  • large order delays
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Newest Upvoted Lowest Highest Trusted
shabby_evergreen_2612
Single review
0 • 4/5 90%
Order ID checked

Exchange completed. I was a bit worried because some people said it could trigger KYC, but my coins were low AML and the fees of this exchange are lower than other ones, so I decided to try with a small amount.

sparkling_indentation_3962
0 • 4/5 0%
Order ID checked

I send coins and they said it had high AML (BTC), and they were returned to me (refunded) without any problems. Not good, but could be much worse. They were honest with me.

aesthetic_emancipation_9410
Single review
0 • 5/5 90%
Order ID checked

All fine, no need to contact support. Monero received after 2 BTC confirmations.

deserving_buyer_6317
Active user
0 • 5/5 45%

Great exchange and very trustworthy. Their support is also very nice.

Added context: This comment makes claims without supporting evidence.
all-purpose_barkeep_1455
Single review
0 • 5/5 10%

Transactions are handled quickly and accurately, regardless of the amount. Even swaps in the range of 200–300 XMR are processed without any complications. The consistency and reliability over time make it one of the best exchangers I’ve used.

Swapuz
Support at Swapuz
1 •

Thank you for your detailed feedback.

At Swapuz, we put a strong focus on stability and accurate execution, regardless of transaction size. It’s great to hear that even larger XMR swaps were processed smoothly and without complications.

Consistency over time is one of our core priorities, and we truly appreciate your continued trust in our service.

mild-mannered_duel_5737
Single review
0 • 5/5 10%

clean, transparent, and fast. Respect.

Swapuz
Support at Swapuz
0 •

Short and powerful — we like that 💪 Appreciate the respect 🤝

up-to-date_diplomacy_6138
Single review
0 • 5/5 10%

Have been using Swapuz for over a year now, and it’s easily the best crypto exchanger I’ve come across. Transactions are handled efficiently, results are always accurate, and the overall experience feels professional. Among all the services I’ve tried, Swapuz has shown the highest level of consistency

Swapuz
Support at Swapuz
0 •

Over a year with us — that truly means a lot 🙏

We’re proud to hear Swapuz stands out as the best among the services you’ve tried. Consistency, accuracy, and a professional experience are exactly what we aim to deliver every day.

Thank you for your long-term trust and continued support!

verbal_caution_8471
Single review
0 • 5/5 10%

I’ve been using Swapuz for six months, and it has proven to be a top-tier exchange. Swaps are fast, the process is well-organized, and I’ve never had any serious issues. Compared to other platforms I’ve used, Swapuz performs noticeably better.

Swapuz
Support at Swapuz
0 •

Six months with us — we truly appreciate that level of trust.

It’s great to hear the speed and structured process have made a difference compared to other platforms you’ve used. We’ll keep working to maintain that top-tier experience. Thanks for staying with Swapuz!

phenomenal_panic_8796
0 •

Been using Swapuz for about a month, and the service has already impressed me. Exchanges are processed quickly, everything works smoothly, and the quality is consistently high. After trying several other exchangers, this one clearly stands out as the most reliable.

Swapuz
Support at Swapuz
0 •

One month in and already impressed — that’s great to hear 🙌

We’re glad the speed and consistency stood out to you, especially after trying other exchangers. Reliability is exactly what we aim to deliver every time. Thanks for choosing Swapuz!

inclined_instep_3682
Single review
0 • 1/5 90%
Order ID checked
KYC issue
Funds blocked

Service required extensive KYC, but the process was delayed multiple times over several weeks.

Documents were requested step by step instead of upfront, creating unnecessary delays. No clear timeline or written justification was provided for holding the funds.

Users should be cautious regarding transparency and refund timelines.

Swapuz
Support at Swapuz
0 •

We’re sorry to hear that your experience didn’t meet expectations.

KYC procedures are sometimes required to comply with regulatory and security standards, especially in certain transaction scenarios. That said, we understand how frustrating delays and step-by-step document requests can feel, particularly without clear timelines.

Our goal is always to review cases as efficiently as possible while ensuring compliance and fund safety. We appreciate this feedback — transparency and communication are areas we continuously work to improve.

If the case is still unresolved, we encourage reaching out again with your ticket ID so it can be reviewed in detail.

prospective_muddle_8700
0 • 5/5 90%
Order ID checked

Had a great experience using Swapuz for multiple swaps. The process was simple, results were accurate, and everything worked smoothly. Happy with the service and will gladly recommend it to others.

Swapuz
Support at Swapuz
0 •

We truly appreciate you choosing Swapuz for multiple swaps. It’s great to know the process felt simple and the results were accurate each time — consistency is something we work hard on.

Thanks for the recommendation and for being part of our community!

full-fledged_opposition_8037
Single review
0 • 5/5 90%
Order ID checked

Everything went perfectly with my exchanges on Swapuz. Fast processing, clear steps, and no issues at all. Very satisfied with the service and would definitely recommend it to friends.

Swapuz
Support at Swapuz
0 •

Smooth, fast, and hassle-free — that’s exactly the experience we aim to deliver 🚀

Really glad your exchanges went perfectly and that you’d recommend Swapuz to friends. That kind of support means a lot to us. Thanks for being with us!

unbearable_snowplow_7129
Single review
0 • 5/5 90%
Order ID checked

Tried Swapuz after comparing a few different crypto exchangers and was satisfied with how everything worked. The exchange flow is straightforward, and the platform provides enough information to feel confident before confirming a swap. All transactions were completed correctly, and the final results matched the details shown beforehand. Overall, the service feels reliable and easy to use.

Swapuz
Support at Swapuz
0 •

After comparing options and choosing Swapuz — that means a lot to us 🙌

We’re glad the exchange flow felt clear and that the information provided helped you confirm with confidence. Accuracy and transparency are key for us, so it’s great to hear the final results matched what was shown beforehand.

Appreciate you giving Swapuz a try!

Swapuz
Support at Swapuz
0 •

Hi! Thanks a ton for the great feedback — really appreciate you giving us a shot after comparing options 😊 Glad the flow felt straightforward, everything matched expectations, and all swaps went through perfectly. Reliability and ease of use are exactly what we're aiming for! Happy to have you on board — come back anytime for the next one 🚀 Best, Swapuz Team

readable_executioner_6212
Single review
0 • 5/5 90%
Order ID checked

Completed several exchanges on Swapuz and the overall experience has been very smooth. Most swaps were processed quickly, with clear details shown upfront and no surprises at the end. On one occasion there was a short delay due to network congestion, but support explained the reason clearly and remained in touch until everything was finalized. Overall, the service feels reliable, transparent, and well-managed.

Swapuz
Support at Swapuz
0 •

Hi! Thank you for the kind words and honest feedback — it means a lot 😊 We're thrilled to hear most of your swaps went smoothly and quickly, with everything transparent from the start. Glad our support team was able to clarify the network delay and keep you updated until it was all sorted. Reliability and clear communication are our top priorities, so it's great to know we're hitting the mark for you. Appreciate you choosing Swapuz — ready for your next one anytime, any size 🚀 Best, Swapuz Team

radiant_matron_5132
1 •

I don't know how reliable the reviews here are, but Swapuz has already been flagged as a scam by at least two websites. https://monerica.com/exchanges/non-kyc-exchanges/swapuz https://xenaps.com/service/detail/swapuz/

Swapuz
Support at Swapuz
0 •

Hi

Monerica and Xenaps (like many privacy-focused resources) flag nearly all no-KYC exchangers as "scam/high risk" if the service has ever applied an AML check on suspicious chains — this is standard in 2026 due to regulatory pressure. We’re not a scam: operating since 2020–2021, we’ve processed massive volumes (over $150M+), thousands of successful swaps daily, with fast transactions in 2–10 minutes. For large swaps: they usually go smoothly and without issues when funds are clean. In rare cases an AML check may be required — this protects everyone, including you, from legal problems. It’s not selective scamming, but a necessary industry measure.

seven-year-old_tonic_5537
0 •

I often use sites like kycnotme. Because I can still find more or less honest reviews on them. But after studying the links above, I think you were marked as a scam not because you check AML, but because even after passing KYC, you don't return the money, hiding behind the law.

Swapuz
Support at Swapuz
0 •

Thanks for checking kycnot.me — we respect those platforms for real user insights. To be crystal clear: There has never been a single case where we withheld funds after successful KYC/AML verification when everything was confirmed clean and legal. If checks pass, the swap completes fully and fast — thousands of times, including large amounts. Holds happen only on persistently high-risk coins (e.g., tied to hacks/theft via Chainalysis), where regulations require us to freeze/report. It's not a way to keep money — it's compliance to protect everyone. We've been operating since 2021 with massive volume ($150M+ processed). A real scam exchanger wouldn't survive this long. 🦖

lonesome_hang-up_112
Single review
0 • 5/5 10%

Used Swapuz multiple times — the first five exchanges were completed quickly and without any issues. One exchange later took almost two hours, but it turned out the delay was caused by blockchain network problems, not the platform itself. After contacting support, everything was explained clearly, which helped put the situation into perspective.

The last three exchanges were completed within 10–15 minutes, even with amounts over 50k. Based on this experience, it’s better to check with support before jumping to conclusions if a delay happens — they’re responsive and transparent about what’s going on.

Swapuz
Support at Swapuz
0 •

Hi! Thank you so much for the detailed and honest review — this kind of real feedback really helps us improve and shows others what to expect 😊 We're glad the first five swaps went fast and smoothly, and the last three (even over 50k) completed in just 10–15 minutes. That's exactly our goal for clean transactions: when the network isn't congested and there are no AML flags, everything flies through instantly. Regarding that 2-hour delay — yes, blockchain congestion (especially on BTC/ETH during peak times) can add extra time, and we always try to explain what's happening right away so there's no unnecessary worry. Awesome that our support team cleared it up quickly and helped put things in perspective. You're 100% right: if something isn't instant, the best move is to reach out to live chat or support@swapuz.com with the order number. We're online 24/7 and always transparent about every step (whether it's network issues, a rare AML flag, or anything else). It saves a lot of stress. Thanks again for sharing your experience — reviews like this motivate us and confirm we're doing things right. Ready for any volume, and we always look forward to seeing you back 🚀 If you have questions or need another swap — just hit us up, we'll make it one-click easy! Best regards, Swapuz Team

retreating_immensity_6536
Single review
0 • 5/5 10%

During one of my exchanges on Swapuz, I paused the process because I wasn’t certain about the final details. I reached out to support for clarification before proceeding, and they explained everything in a clear and patient way. After that, I finished the exchange with confidence, and it went through without any issues.

Swapuz
Support at Swapuz
0 •

Thank you for your feedback! Taking a moment to double-check is always a smart move, and we’re glad our support team could clarify the details and help you proceed with confidence. Happy to hear the exchange was completed smoothly — we appreciate your trust in Swapuz.

thoughtless_puncher_9405
Single review
0 • 5/5 10%

I used Swapuz for an exchange while dealing with unstable network conditions on my side. I was worried the transaction might fail, so I contacted support to clarify what would happen in such a case. They explained the process clearly and kept an eye on the exchange until it was completed successfully. Everything ended well, which left a very positive impression.

Swapuz
Support at Swapuz
0 •

Thanks for sharing your story! Network issues can definitely add extra stress, so we’re glad our team could explain everything in advance and monitor the exchange until it finished successfully. Happy to hear the outcome was positive and thank you for choosing Swapuz.

beneficial_pariah_8241
Single review
0 • 5/5 10%

I was exchanging BTC to ETH on Swapuz and didn't notice that I copied the wrong ETH address before confirming the swap. When I saw the problem, I reached out to support. They checked carefully the transaction, guided me through the verification steps, and helped correct the destination. The issue was resolved without any loss, which was a huge relief. This showed me that Swapuz takes user support seriously and doesn't leave clients alone with problems.

Swapuz
Support at Swapuz
0 •

Thank you for taking the time to describe this situation. We’re really glad our team was able to step in quickly, review the transaction, and guide you through resolving it safely. Situations like this are exactly why we focus on attentive support — you’re never left alone with an issue on Swapuz. We appreciate your trust.

cut-rate_lantern_4629
Single review
0 • 5/5 10%

I once started an exchange on Swapuz and realized halfway through that I had misunderstood one of the steps. I contacted support expecting a generic reply, but instead received clear guidance tailored to my situation. They helped me complete the exchange correctly, and everything was resolved without stress. This level of support made the platform feel very user-oriented.

Swapuz
Support at Swapuz
0 •

Thank you for sharing this experience! We’re glad our support team could step in with clear, personalized guidance and help you finish the exchange without stress. Making the process comfortable and user-friendly is very important to us, and your feedback truly means a lot.

buzzing_mill_5512
Single review
0 • 5/5 10%

I keep coming back to Swapuz because the experience has been solid each time. The interface is clear, and the results always match what’s shown

Swapuz
Support at Swapuz
0 •

Thanks for sticking with Swapuz! We’re happy to hear the experience has been consistently reliable and that everything works exactly as displayed. Your trust means a lot to us.

staid_hootch_4471
Single review
0 • 5/5 10%

Swapuz is a simple and convenient crypto exchange platform. The interface is easy to use, supports many digital assets, and transactions are smooth. I like that it offers anonymous exchange options and clear information. Overall, a reliable service with good trust and decent privacy features.

Swapuz
Support at Swapuz
0 •

Thank you for the detailed review! We’re glad you appreciate the simplicity, asset variety, and smooth transactions on Swapuz. Privacy and transparency are important to us, and it’s great to hear they made a positive impression. Thanks for your trust 🙏

fourth-quarter_brief_9909
Single review
0 • 5/5 10%

I've been using Swapuz for quite a while now, and overall my experience has been very positive. I've completed multiple exchanges on the platform, and each one has been handled smoothly and professionally. The process is straightforward, the interface is easy to navigate, and the information shown before the swap always matches the final result. What I appreciate most is the consistency - transactions are processed reliably, without unexpected delays or issues. I've always received my swapped assets in good condition and within a reasonable time. Swapuz feels like a well-built and dependable exchange, and it's a service I feel comfortable using regularly.

Swapuz
Support at Swapuz
0 •

Thank you for your detailed feedback! We’re glad to hear that your experience with Swapuz has been consistently positive. Reliability and transparency are very important to us, and it’s great to know they’ve met your expectations. We appreciate your trust and look forward to serving you again.

literary_reign_5889
Single review
1 • 5/5 10%

I’ve completed a number of swaps on Swapuz, and each one went exactly as planned. No issues, no confusion, just a smooth process.

Swapuz
Support at Swapuz
0 •

Thanks for the feedback! Great to know everything worked as expected and the process was clear and hassle-free. We’re glad you chose Swapuz and look forward to serving you again 🚀

miraculous_arm_8137
Single review
1 • 5/5 10%

I keep coming back to Swapuz because the experience has been solid each time. The interface is clear, and the results always match what’s shown

Swapuz
Support at Swapuz
0 •

Thank you for your continued trust in Swapuz! We’re glad to hear the experience has been consistently solid and that the interface and results meet your expectations. We appreciate your support 🙌

optimistic_paraffin_5783
Single review
1 • 5/5 10%

The exchange lasted almost an hour and the rate dropped significantly, but they exchanged at the requested rate. It wasn't particularly fast, but overall it's a good exchange service.

Swapuz
Support at Swapuz
0 •

Thanks for your feedback! Looks like you caught a busy moment with a high volume of exchanges. Normally, swaps are processed much faster. Glad to hear everything was completed at the requested rate 🙌

unequal_impulse_8396
Single review
0 • 1/5 10%
Funds blocked

Hello, support! I fulfilled all the exchanger's requirements (KYC), but I ended up waiting over a week the first time, then another week the second time, and now they're asking me to wait a third time because they're requesting documents one by one, even though I could have done it all at once. This is unethical, to say the least. I'm wasting time and resources that could have been put to better use instead of waiting. Please intervene and ask the exchanger, citing specific points in their AML KYC policy, to provide a response regarding the reasons for stopping the exchange, confirming their statements, and the rule that allows them to deliberately delay the refund process. Thank you! I hope this issue is resolved promptly!

Swapuz
Support at Swapuz
0 •

Hello! We understand your concern and are doing everything possible to resolve your issue as quickly as possible. Your request is being reviewed, and we will update you as soon as there is any progress.

Thank you for your patience.

investigative_keeper_2411
Single review
0 • 1/5 90%
Order ID checked

They are a Whitebit reseller, and their claim of Own Liquity is false. Do not believe it. It took nearly a week for me to receive my XMR, so I wouldn’t recommend using their service.

Added context: Support conversation screenshot
Swapuz
Support at Swapuz
0 •

Thanks for sharing your experience. Recently, we’ve seen unusually high demand for XMR, which in rare cases has caused some delays. We use a variety of liquidity sources, including our own, to keep swaps moving as quickly as possible. If you really have been waiting for a week, please reach out to our support team — we’ll look into your case right away, and if confirmed, we’ll make sure you receive a fair compensation for the inconvenience.

sheer_engine_5582
Single review
0 • 1/5 90%
Order ID checked

on screen it was stated, 6.087901 XMR this is what i will get but on my xmr wallet i got 6.099 xmr. i asked support and they said to me ‘Hi! this happened because the liquidity provider charges 0.1% of the withdrawal amount in addition to the 0.0005 fee for withdrawing coins. ‘

hidden fees and avoid using, you will not get what they promised on screen.

Swapuz
Support at Swapuz
0 •

Thanks for your feedback. In this case, you actually received slightly more XMR than the amount shown on the order screen, which can happen due to rate fluctuations during processing. We understand it might still feel confusing, so we’ll work on making our explanations about such differences clearer, even when it’s in the customer’s favor.

massive_equinox_8677
0 • 1/5 90%
Order ID checked
KYC issue
Funds blocked

Multiple times before, even after they checked my coins and guaranteed no issues, they dinged me 5-10% extra on the fees. Their explanation: ' we just said you wouldn't need to KYC, we never guaranteed any rates and your coins were tainted once we received them. '

So this time I had them check my coins again and I also had them guarantee no further fees. But guess what? The order was frozen for KYC and now I've just lost several thousands of dollars because no way am I trusting them with my PII given their trail of dishonesty. I feel stupid for having used the site all after the 2 previous bad experiences with them.

Swapuz
Support at Swapuz
0 •

Hi massive_equinox_8677!

We’re very sorry to hear about your recent experience — this definitely sounds like a misunderstanding. Please reach out to our support team directly so we can look into your case in detail. We want to assure you that Swapuz never leaves a customer behind, and we’re fully committed to resolving any issues fairly and transparently. Let’s work together to make things right.

Trêvoid
0 •

I want to mention that Swapuz has a poor reputation outside of Bitcointalk, with many negative reviews on forums and aggregator sites excluding Trustpilot, where could be mostly positive reviews appear to be paid content. The platform likely relies on other third-party centralized exchanges, which means your transactions could be routed through multiple CEX services. For these issues, I would not use their service to exchange my coins.

Added context: BitcoinTalk Thread
Swapuz
Support at Swapuz
0 •

Hi Trevoid, appreciate the feedback!

Just to clarify: Swapuz has been running smoothly for over 5 years, with zero KYC, fast swaps, and our own liquidity sources in addition to selected third-party providers. We don’t rely solely on CEXs — that’s simply not accurate.

As for reviews, we never pay for them — real users leave them across different platforms, and we’re proud of the trust we’ve earned in the privacy community. Thousands of users exchange daily, often in under a minute.

Feel free to test it yourself — speed, simplicity, and privacy are what we’re all about 🔁🕶️

— The Swapuz Team

Trêvoid
0 •

You state zero KYC, but your Terms of Service indicate that refunds or exchanges may be suspended indefinitely and KYC may be required if fraud is suspected. Additionally, transactions flagged by internal controls could lead to refunds being denied or services blocked, with potential KYC demands. How do you reconcile this with your claim of no KYC?

flipping_euphemism_4525
Single review
1 • 4/5 90%
Order ID checked

Never been asked for any KYC. Small orders under $2000 were processed quickly. However, orders over $10000 had a couple of hours delay. One time, they even refused to complete my order and returned the money back. I guess this happens because of issues with matching your order (like XMR to BTC) with a counter-directed one (BTC to XMR).

Swapuz
Support at Swapuz
0 •

Hi flipping_euphemism_4525!

Thank you for sharing your experience — we really appreciate your honesty and balanced feedback. We're glad your smaller transactions have been smooth and fast!

Regarding the delay with larger orders: you're absolutely right. Occasionally, high-volume swaps (especially with pairs like XMR ↔ BTC) may take more time due to liquidity or network matching issues. In such cases, we always prioritize transparency and, when needed, offer refunds rather than leaving you waiting indefinitely.

Thanks again for using Swapuz — we’re continuously working to improve and make the experience even smoother for all users.

— The Swapuz Team

upper-class_humour_1558
1 • 5/5 90%
Order ID checked

Exchanges are quick and they don't request kya

Added context: The user provided a valid Swapuz order via Trocador. However, Swapuz reserves the right to request KYC if the transaction is flagged by their system.
Swapuz
Support at Swapuz
0 •

Hi upper-class_humour_1558!

Thanks so much for your kind words! We're really glad to hear you're enjoying the speed and simplicity of our service. At Swapuz, we’re committed to making crypto swaps as seamless and hassle-free as possible — no unnecessary KYC, just smooth transactions. If you ever need anything, our support team is always happy to help.

Happy swapping! 🚀 — The Swapuz Team