Swapuz is secure and anonymous cryptocurrency exchange, supporting DEFI, CEFI, and Web3 connection, with 1500+ digital assets available

May request KYC and block funds based on automated triggers.

This service scans transactions automatically in search for suspicious transactions. If the transaction is flagged suspicious by the system, the user might be required a KYC procedure in order to complete the trade or get a refund.

The refund process of these services may require the completion of a Know Your Customer (KYC) procedure or the disclosure of personal information.

Personal and account data may be shared with authorities and third-party providers for compliance, fraud prevention, and service provision.

You can contact the service’s support team to request a free AML score check before making a deposit. If you complete this check, the service guarantees they will not require KYC or block your funds.

This service accepts Monero, a privacy-focused cryptocurrency that provides enhanced anonymity.

Users can access and use the service without creating an account. This enables a faster and more convenient user experience while also offering enhanced privacy and anonymity.

Customer support for this service is usually fast and helpful. They answer questions fast and solve problems.

This service has been operational for 5 years. While this indicates stability, it is not a future-proof guarantee.

Everything checks out at first glance, but not verified nor thoroughly tested by the team. Read more about the listing statuses.

Legally registered as METACHAIN LLC in Ukraine.

The service requires the user to enable JavaScript in order to access and use its features.

Offered services may not be available in some countries due to logistics, regulations or arbitrary decisions. Please check for any restrictions before use.

Swapuz is a non-custodial exchange. They may request KYC if a transaction is flagged for fraud or to process a refund, potentially indefinitely suspending services. They collect IP addresses and prohibit VPN use from restricted regions. Data may be shared with government bodies.

Swapuz maintains a KYC policy. If your proposed purchase is flagged through internal controls, they reserve the right to refund your exchange (less fees). This implies a transaction monitoring system.

If your exchange or deposit is suspected of fraud, Swapuz reserves the right to suspend the refund or exchange indefinitely until the user passes KYC. This can lead to funds being held.

Swapuz has the right to obtain your IP address and will deny access and services if it’s from a prohibited jurisdiction. Users are explicitly told not to use VPN or proxy services to conceal their IP.

Swapuz is entitled to transfer some user data, including IP addresses, to business partners or governmental bodies upon request to prevent and disclose prohibited or illegal actions.

Swapuz has an extensive list of prohibited jurisdictions, including the US, Canada, China, and several others. Users from these regions are not permitted to use the service.

Average refund time is 1-7 business days, but if their trading account is restricted by a liquidity provider or law enforcement, refunds may take indefinitely.

Swapuz explicitly states it provides non-custodial services, meaning they do not store your Crypto Assets on deposits and balances. This generally enhances user self-sovereignty.

Cryptocurrency transactions are generally irreversible. All sales and transactions after a Swapuz exchange are final and non-refundable, except under specific conditions outlined.

Users have mixed feedback about Swapuz. Many appreciate the fast transactions and no KYC policy for smaller orders. However, issues like delays in large orders, hidden fees, and inconsistent KYC enforcement have frustrated some, with a few experiencing significant financial losses or order refusals. Support responses are proactive, promising transparency and resolution.

They are a Whitebit reseller, and their claim of Own Liquity is false. Do not believe it. It took nearly a week for me to receive my XMR, so I wouldn’t recommend using their service.

Thanks for sharing your experience. Recently, we’ve seen unusually high demand for XMR, which in rare cases has caused some delays. We use a variety of liquidity sources, including our own, to keep swaps moving as quickly as possible. If you really have been waiting for a week, please reach out to our support team — we’ll look into your case right away, and if confirmed, we’ll make sure you receive a fair compensation for the inconvenience.

on screen it was stated, 6.087901 XMR this is what i will get but on my xmr wallet i got 6.099 xmr. i asked support and they said to me ‘Hi! this happened because the liquidity provider charges 0.1% of the withdrawal amount in addition to the 0.0005 fee for withdrawing coins. ‘

hidden fees and avoid using, you will not get what they promised on screen.

Thanks for your feedback. In this case, you actually received slightly more XMR than the amount shown on the order screen, which can happen due to rate fluctuations during processing. We understand it might still feel confusing, so we’ll work on making our explanations about such differences clearer, even when it’s in the customer’s favor.

Multiple times before, even after they checked my coins and guaranteed no issues, they dinged me 5-10% extra on the fees. Their explanation: ’ we just said you wouldn’t need to KYC, we never guaranteed any rates and your coins were tainted once we received them. ‘

So this time I had them check my coins again and I also had them guarantee no further fees. But guess what? The order was frozen for KYC and now I’ve just lost several thousands of dollars because no way am I trusting them with my PII given their trail of dishonesty. I feel stupid for having used the site all after the 2 previous bad experiences with them.

Hi massive_equinox_8677!

We’re very sorry to hear about your recent experience — this definitely sounds like a misunderstanding. Please reach out to our support team directly so we can look into your case in detail. We want to assure you that Swapuz never leaves a customer behind, and we’re fully committed to resolving any issues fairly and transparently. Let’s work together to make things right.

I want to mention that Swapuz has a poor reputation outside of Bitcointalk, with many negative reviews on forums and aggregator sites excluding Trustpilot, where could be mostly positive reviews appear to be paid content. The platform likely relies on other third-party centralized exchanges, which means your transactions could be routed through multiple CEX services. For these issues, I would not use their service to exchange my coins.

Hi Trevoid, appreciate the feedback!

Just to clarify: Swapuz has been running smoothly for over 5 years, with zero KYC, fast swaps, and our own liquidity sources in addition to selected third-party providers. We don’t rely solely on CEXs — that’s simply not accurate.

As for reviews, we never pay for them — real users leave them across different platforms, and we’re proud of the trust we’ve earned in the privacy community. Thousands of users exchange daily, often in under a minute.

Feel free to test it yourself — speed, simplicity, and privacy are what we’re all about 🔁🕶️

— The Swapuz Team

You state zero KYC, but your Terms of Service indicate that refunds or exchanges may be suspended indefinitely and KYC may be required if fraud is suspected. Additionally, transactions flagged by internal controls could lead to refunds being denied or services blocked, with potential KYC demands. How do you reconcile this with your claim of no KYC?

Never been asked for any KYC. Small orders under $2000 were processed quickly. However, orders over $10000 had a couple of hours delay. One time, they even refused to complete my order and returned the money back. I guess this happens because of issues with matching your order (like XMR to BTC) with a counter-directed one (BTC to XMR).

Hi flipping_euphemism_4525!

Thank you for sharing your experience — we really appreciate your honesty and balanced feedback. We’re glad your smaller transactions have been smooth and fast!

Regarding the delay with larger orders: you’re absolutely right. Occasionally, high-volume swaps (especially with pairs like XMR ↔ BTC) may take more time due to liquidity or network matching issues. In such cases, we always prioritize transparency and, when needed, offer refunds rather than leaving you waiting indefinitely.

Thanks again for using Swapuz — we’re continuously working to improve and make the experience even smoother for all users.

— The Swapuz Team

Exchanges are quick and they don’t request kya

Hi upper-class_humour_1558!

Thanks so much for your kind words! We’re really glad to hear you’re enjoying the speed and simplicity of our service. At Swapuz, we’re committed to making crypto swaps as seamless and hassle-free as possible — no unnecessary KYC, just smooth transactions. If you ever need anything, our support team is always happy to help.

Happy swapping! 🚀 — The Swapuz Team

Swapuz

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KYC/AML Policy

KYC for Refunds

IP Address & VPN Use

Data Sharing

Prohibited Jurisdictions

Refund Delays

Non-custodial Service

Irreversible Transactions

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