Jack

Thanks for sharing your experience. Recently, we’ve seen unusually high demand for XMR, which in rare cases has caused some delays. We use a variety of liquidity sources, including our own, to keep swaps moving as quickly as possible. If you really have been waiting for a week, please reach out to our support team — we’ll look into your case right away, and if confirmed, we’ll make sure you receive a fair compensation for the inconvenience.

Thanks for your feedback. In this case, you actually received slightly more XMR than the amount shown on the order screen, which can happen due to rate fluctuations during processing. We understand it might still feel confusing, so we’ll work on making our explanations about such differences clearer, even when it’s in the customer’s favor.

Hi flipping_euphemism_4525! Thank you for sharing your experience — we really appreciate your honesty and balanced feedback. We're glad your smaller transactions have been smooth and fast! Regarding the delay with larger orders: you're absolutely right. Occasionally, high-volume swaps (especially with pairs like XMR ↔ BTC) may take more time due to liquidity or network matching issues. In such cases, we always prioritize transparency and, when needed, offer refunds rather than leaving you waiting indefinitely. Thanks again for using Swapuz — we’re continuously working to improve and make the experience even smoother for all users. — The Swapuz Team

Hi upper-class_humour_1558! Thanks so much for your kind words! We're really glad to hear you're enjoying the speed and simplicity of our service. At Swapuz, we’re committed to making crypto swaps as seamless and hassle-free as possible — no unnecessary KYC, just smooth transactions. If you ever need anything, our support team is always happy to help. Happy swapping! 🚀 — The Swapuz Team

Hi massive_equinox_8677! We’re very sorry to hear about your recent experience — this definitely sounds like a misunderstanding. Please reach out to our support team directly so we can look into your case in detail. We want to assure you that Swapuz never leaves a customer behind, and we’re fully committed to resolving any issues fairly and transparently. Let’s work together to make things right.

Exchanges are quick and they don't request kya

Never been asked for any KYC. Small orders under $2000 were processed quickly. However, orders over $10000 had a couple of hours delay. One time, they even refused to complete my order and returned the money back. I guess this happens because of issues with matching your order (like XMR to BTC) with a counter-directed one (BTC to XMR).