ToS Checker

These lines were automatically extracted from the ToS of changenow.

• In these cases we don't carry out any KYC checks on our side. However, they might be carried out by our partners;

  Found at: 2023-08-07 Last seen: 2023-10-02

• Please be aware that other services that we are partnered with might have KYC policies that are different from ours;

  Found at: 2023-08-07 Last seen: 2023-10-02

• ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations, and platform requirements, we will ask you to provide a scan of your ID document valid in your country, as well as some additional information on the funds’ origin.

  Found at: 2023-08-07 Last seen: 2023-10-02

• Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as suspicious, they will have a special status update on the exchange page along with a Verify button; the button will lead to our KYC provider SumSub’s verification tool.

  Found at: 2023-08-07 Last seen: 2023-10-02

• ChangeNOW strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.

  Found at: 2023-08-07 Last seen: 2023-10-02

• ChangeNOW is partnered with a KYC provider called SumSub. In order to get your identity verified, you will be offered to follow SumSub’s link (it will be under the Verify button) and complete the verification through a comfortable and smooth UI. You will have 3 days to complete the verification procedure, and if you don’t want to pass KYC, you can refuse (in that case, please shoot a message to [email protected]) and receive a refund.

  Found at: 2023-08-07 Last seen: 2023-10-02

• Please bear in mind that ChangeNOW reserves the right to submit all the received materials to legal authorities (Interpol, Europol, and others) in case a corresponding request is received. You can read the official ChangeNOW's Rules of Anti-Money Laundering and Combating The Financing Terrorism compliance control here.

  Found at: 2023-08-07 Last seen: 2023-10-02

• ChangeNOW doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities. Therefore, if a customer’s funds are suspected of illegal activities, the KYC procedure will be a little different – in that case, our support team will let you know.

  Found at: 2023-08-07 Last seen: 2023-10-02

• In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service.

  Found at: 2023-08-07 Last seen: 2023-10-02

• The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.

  Found at: 2023-08-07 Last seen: 2023-10-02

• This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

  Found at: 2023-08-07 Last seen: 2023-10-02

• We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, ChangeNOW reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

  Found at: 2023-08-07 Last seen: 2023-10-02

• ChangeNOW’s AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, the exchange is put on hold and the customer in question is then asked to confirm their identity.

  Found at: 2023-08-07 Last seen: 2023-10-02

• After ChangeNOW has received the confirmation of you having passed the KYC procedure from SumSub, the exchange is completed, and the exchanged funds are then sent to the specified recipient wallet address.

  Found at: 2023-08-07 Last seen: 2023-10-02

• The procedure for processing and protecting your data takes place entirely on the side of our third-party partner, Sum & Substance (also called as 'Sumsub'). Sumsub adheres to the principles of personal data protection as envisaged in the EU GDPR and UK GDPR. It is an industry-leading compliance solution for safer Know Your Customer (KYC) processes.

  Found at: 2023-08-07 Last seen: 2023-10-02

• KYC/AML

  Found at: 2023-08-07 Last seen: 2023-10-02

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