Unresolved reports of withheld large swaps:

Multiple users report large swaps withheld for months without resolution: a ~700 XMR case on Bitcointalk, plus a 391 XMR swap and other large holds on BestChange through April 2026. Swapter cites liquidity and security checks and answers small swaps quickly, but the big cases stay unrefunded, sometimes marked "solved" while the funds remain stuck. Small, fast swaps are consistently reviewed well. Treat Swapter with caution for large amounts: test small, keep records, and avoid committing significant sums until these reports clear.

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Approved

Limited recent checks passed
Swapter

Swapter

Exchange more than 3000+ coins on all available networks, quickly and easily.

Swapter is an exchange service that accepts Monero, Bitcoin, and Lightning. It may request KYC during risk checks and has a score of 4/10. There is 1 user rating averaging 1/5.

Scores

4
Overall
Bad
41
Privacy
Average
32
Trust
Bad
lvl. 3/4
Shotgun KYC
May request KYC or block funds mid-flow, typically via AML checks, transaction limits, or liquidity partner rules. Refunds are subject to policies.

-12 trust from active incidents. See details

KYC Policy

If an automated risk system flags a transaction, funds are frozen until KYC is completed via third-party provider SumSub. Users who decline KYC can usually receive a refund, unless illegal activity is suspected.

Privacy 41 Ă— 60% + Trust 32 Ă— 40% = Overall 4/10
Learn about scores All attributes list

Terms of Service Review

Swapter is a cryptocurrency exchange that markets itself as generally anonymous, but employs an automated risk-scoring system that can freeze funds for shotgun KYC.

Automated KYC triggers

The service uses an automated risk-scoring system to monitor transactions. Flagged transactions are put on hold pending identity verification.

Reviewed from swapter.io/aml-kyc swapter.io/privacy-policy swapter.io/terms-of-use swapter.io/faq

ToS reviews are AI-generated and should be used as a reference only.

Security incidents

How trust is affected

Events

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  1. Currency update

    Added currencies: LIGHTNING

  2. Attribute added

    Attribute "Service Termination Policy" was added to Swapter

  3. Verification update

    Verification status changed from VERIFICATION_SUCCESS to APPROVED

  4. Verification update

    Verification status changed from APPROVED to VERIFICATION_SUCCESS

  5. Description update

    Description was updated

Learn about events

Evidence and Review History

How statuses work Our review process
Approved

Passed limited recent checks and met our approval threshold.

We made a service review in collaboration with Orangefren, the full review and test is available on the kycnot.me blog

  • No review checks have been published yet
  • Last review Nov 11, 2024
  • Approved Nov 11, 2024
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0 requests

Verification proof

Comments

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  • Moderation is light.
  • Double-check before trusting.
1
5
0%
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AI Summary

Updated

Users report severe issues with withheld funds and incomplete exchanges, particularly involving Monero transactions. While one user noted a smooth interface, multiple others complain of delayed transactions and evasive support responses.

  • smooth interface
  • withheld funds
  • evasive support
  • delayed transactions
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Newest Upvoted Lowest Highest Trusted
TrĂŞvoid
0 • 1/5 80%
Funds blocked

Swapter is selective scamming users! they’ve withheld 700 XMR (~$350k), given repeated evasive support responses blaming liquidity providers, failed to produce promised manager emails, and appear to be running a prolonged exit-scam & selective scamming while continuing operations.

I was closely following this case and have seen for months that they did nothing to solve it. Avoid swapter.io do not use them!

Added context: Linked by the user: https://bitcointalk.org/index.php?topic=5572984
salient_content_3296
1 •
Order ID checked
Funds blocked

I sent 700 XMR two months ago but the exchange is still incomplete. They keep giving excuses about issues with their liquidity provider. The admin can reach out to me for additional proof.

TrĂŞvoid
0 • 2/5 0%

a user swapped BTC to Monero via Trocador/Swapter on May 31st. As of June 5th, and still haven’t received his Monero.

Added context: The user is refering to this reddit thread from 2024